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Contact & Support
Have a question about your application, a suspicious request, or a technical issue? We're here to help.
Send us a message
We typically respond within 24 hours.
Other ways to reach us
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Support Hours
Mon–Fri, 9 AM – 6 PM PT
Email support available 24/7
Mon–Fri, 9 AM – 6 PM PT
Email support available 24/7
⚠️ Received a suspicious request? If you're a renter and received an application request you don't recognize, do not submit any personal information. Email our fraud team immediately.
Frequently Asked Questions
Is my payment information secure?
Yes. Payments are processed by PCI-compliant gateways like Stripe and PayPal. AppointGreen never sees or stores your card details.
Why do you need my live photo?
Your photo is used solely for identity verification by the landlord reviewing your application. It's encrypted and only visible to that landlord.
Is my digital signature legally binding?
Yes. Your signature is timestamped and legally tied to your application, confirming the accuracy of the information you provide.
Can I get a refund on my application fee?
Application fees are typically non-refundable as they cover the cost of processing your application. Refund exceptions are at the landlord's discretion.